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General Questions

Returns, Tracking, Refunds, ect...

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or by calling us at 888-645-1333. Please include your order number and the reason for cancellation

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, and packaging intact. Please note that anything refrigerated are not eligible for return. For

How do I make a return?

Returns must be initiated within 30 of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email protected] or call us 888-645-1333 to initiate the return process with your order n

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What if my package gets lost or arrives damaged?

At VitaminScript, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or call us at 888-645-1333 with your orde

What is your shipping policy?

Our standard shipping time is between 1 and 7 business days depending on the brand. Brand partners are shipped between 1 and 3 business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery tim